UTILDRV Rt Relief Utility Dvr

Alsco Uniforms•Pell City, AL

About The Position

The Route Relief/Utility Route Sales Representative supports the Service Department in meeting customer needs through up-selling, cross-selling, and superior customer service. The primary duties are covering routes and performing other service-related tasks as required. The position reports to the District Manager. The role covers routes as needed for holidays, vacations, or other vacancies. When not covering a route, the employee may assist with rush deliveries, renewals, audits, training, and other assigned tasks. The employee makes timely and accurate deliveries and pickups of textiles, maintains customer inventories, services facility maintenance products, processes payments, and keeps route paperwork current. The employee safely operates and maintains a delivery vehicle, builds customer relationships, resolves service concerns in cooperation with supervision, and supports sales by soliciting new customers and promoting the company's services and products. Daily travel is by delivery vehicle within a route.

Requirements

Maintain a valid driver's license, a CDL when applicable, and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have at least one year of verifiable safe and successful driving experience.
Demonstrate excellent vehicle operation skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written communication skills in English, the ability to comprehend and follow directions, good time management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
Have a high school graduation or similar experience, and a qualified driver's license.

Responsibilities

Perform the responsibilities of a Route Sales Representative and related tasks.
Learn and support all routes, covering them as needed for holidays, vacations, or other vacancies.
When not assigned to a route, assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision.
Solicit new customers, up-sell and cross-sell products and services, provide samples, and maintain a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company policies and procedures for new customers, customer needs, and service.
Build customer loyalty through outstanding service, open communication, customer education, and proactive resolution of concerns in cooperation with supervision.
Safely operate a delivery vehicle in compliance with applicable laws and company policy; keep it clean and conduct regular inspections.
Handle and process customer payments and keep route paperwork current.
Deliver complete textile loads on time, pick up soiled textiles, maintain account inventories, and service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and unload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.