UTILDRV Rt Relief Utility Dvr

Alsco•Birmingham, AL

About The Position

The Route Relief/Utility Route Service Representative supports the Service Department in meeting customer needs through sales and superior customer service. The primary duties are covering routes and performing related service tasks as required. The position reports to the District Manager. The role performs Route Sales Representative duties, learns and supports all routes, and covers for holidays, vacations, and other vacancies. When not assigned to a route, the employee may assist with rush deliveries, renewals, audits, training, and other tasks assigned by supervision. The employee operates a delivery vehicle, manages customer accounts and payments, delivers and picks up textile products, maintains account inventories, and completes route paperwork and vehicle inspections.

Requirements

Have and maintain a valid driver's license, a CDL when applicable, and be at least 21 years old.
Maintain a driving record free of chargeable accidents, speeding, safety, or other violations.
Have verifiable experience of at least one year driving safely and successfully, and demonstrate excellent vehicle operating skills.
Demonstrate excellent customer service and route sales skills.
Have excellent verbal and written English communication skills, the ability to understand and follow directions, good time-management skills, and the ability to work as a team player.
Recognize product colors, sizes, and types, and count, add, and subtract accurately.
High school graduation or similar experience.

Responsibilities

Perform Route Sales Representative responsibilities and related tasks.
Learn and support all routes, covering routes for holidays, vacations, or other vacancies.
Assist with rush deliveries, renewals, audits, training, and other assigned tasks when not on a route.
Solicit new customers and up-sell, cross-sell, or sample services and products to maintain a profitable product mix.
Participate in promotions, contests, training, and audits.
Follow company procedures for new customers, customer needs, and service.
Build customer relationships, communicate openly, educate customers, and resolve concerns with supervision to support customer loyalty and service.
Safely operate a delivery vehicle in compliance with applicable laws and company policy; maintain vehicle cleanliness and conduct regular inspections.
Process customer payments and keep route paperwork current.
Make timely, accurate deliveries of textile loads, pick up soiled textiles, and maintain proper account inventories; service facility maintenance products.
Monitor and report competitive activity and keep service agreements current and renewed.
Return from routes and unload soiled textiles in the facility receiving area.
Prepare route paperwork accurately and follow check-in procedures.
Follow written and verbal instructions and perform other tasks as directed by supervision.
Support other service personnel as required by supervision.