Route Merchandiser

Continental Services•Horseheads, NY

9d•$42,000 - $50,000

About The Position

As a Route Merchandiser, you will service and merchandise vending machines and markets, deliver OCS orders, and help maintain clean equipment. You will provide customer service, use a company vehicle and company-owned tablet or phone, keep accurate inventory records, rotate products and check expiration dates, and accurately account for route proceeds. The role also includes maintaining product displays, ensuring perishable products are handled and refrigerated appropriately, monitoring refrigeration temperatures, and reporting equipment or safety concerns. The position is based in Elmira.

Requirements

High school diploma or GED.
Valid driver’s license with a clean driving record.
Strong communication and customer service skills, including the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.
Ability to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
Ability to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory following established protocols, and complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays; rotate products and follow inventory-tracking procedures.
Remove, document, and properly handle out-of-date or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle, handling and refrigerating perishable items appropriately during transit and stocking.
Optimize route efficiency to reduce drive time and improve productivity.
Ensure coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when needed in the region.
Perform additional assignments and projects as needed.