Route Merchandiser

Continental Services•Blackman Charter Township, MI

11d•$20 - $21

About The Position

The Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, and helps maintain equipment cleanliness. The role provides customer service to enhance client satisfaction and uses a company vehicle and company-owned tablet or phone to maintain accurate inventory records and ensure product rotation, including checking expiration dates. It is also responsible for accurately accounting for proceeds associated with assigned routes. The schedule is Monday through Friday, 5 AM to 1 PM. The role involves maintaining and ordering inventory, restocking and rotating products, handling deliveries and perishable goods appropriately, optimizing route efficiency, monitoring refrigeration temperatures, collecting and recording payments, reporting safety or security concerns, cleaning point-of-sale areas, inspecting product quality, and requesting technical support for equipment issues. The Route Merchandiser may also train new Route Merchandisers depending on regional needs and perform additional assignments as needed.

Requirements

High school diploma or GED.
Valid Chauffeur's license with a clean driving record; must meet all DOT requirements and pass a comprehensive background and driving history check.
Strong communication and customer service skills, with the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable with routine tasks in structured environments, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to clean, organized, and welcoming product presentation.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols, including completing full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays; rotate products and follow inventory tracking procedures.
Remove, document, and properly handle out-of-date or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise in a company vehicle and ensure perishable items are appropriately handled and refrigerated during transit and stocking.
Optimize route efficiency to reduce drive time and improve productivity.
Check that coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
Monitor and report unusual or concerning safety, security, or potential misconduct activity.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when needed by the region.
Perform additional assignments and projects as needed.