Route Merchandiser

Continental Services • Akron, OH

9d

About The Position

The Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, and helps maintain equipment cleanliness. The role uses a company vehicle and company-owned tablet or phone to track inventory, rotate products, check expiration dates, and accurately account for route proceeds. It also involves maintaining product displays, handling and transporting merchandise safely, monitoring refrigeration, collecting payments, and providing customer service. The position may include training new Route Merchandisers and completing other assignments as needed.

Requirements

• High school diploma or GED.
• Valid driver's license with a clean driving record.
• Strong communication and customer service skills, with the ability to read, speak, and understand English.
• Proficiency with computers, iPads, GPS technology, and basic inventory systems.
• Ability to operate pallet jacks if applicable to the region.
• Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
• Detail-oriented and professional, comfortable with routine tasks in structured environments, and able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to clean, organized, and welcoming product presentation.
• Able to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
• Able to operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

• Prior experience in delivery, route driving, merchandising, or customer service.
• Ability to operate box trucks.

Responsibilities

• Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
• Count, record, and order inventory according to established protocols, and complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other displays, rotating products and following inventory tracking procedures.
• Remove, document, and properly handle out-of-date or rejected merchandise.
• Load and unload products safely using proper lifting techniques and equipment.
• Deliver merchandise in a company vehicle and ensure perishable items are handled and refrigerated appropriately during transit and stocking.
• Optimize routes to reduce drive time and improve productivity.
• Check cooler and refrigeration temperatures and report deviations.
• Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
• Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
• Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Train new Route Merchandisers when needed based on regional needs.
• Perform additional assignments and projects as needed.

Benefits

• Medical, dental, and vision coverage.
• Voluntary life and AD&D insurance, short-term and long-term disability, critical illness coverage, and parental leave.
• 401(k) with company match.
• Paid time off.
• Wellness programs.
• Referral bonus.
• Additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED