Route Merchandiser

Continental Services•Walbridge, OH

About The Position

The Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, and helps maintain clean equipment. The role supports client satisfaction through customer service and uses a company vehicle and company-owned tablet or phone to maintain accurate inventory records, rotate products, and check expiration dates. It is also responsible for accurately accounting for proceeds associated with assigned routes. The position involves inventory control and ordering, restocking and product rotation, safe loading and delivery of products, efficient route planning, monitoring refrigeration temperatures, cash handling, reporting safety or security concerns, routine cleaning, product-quality inspections, and initiating service requests for equipment issues. The Route Merchandiser may also train new Route Merchandisers depending on regional needs and perform additional assignments and projects.

Requirements

High school diploma or GED.
Valid driver's license with a clean driving record.
Strong communication and customer service skills, with the ability to read, speak, and understand English.
Proficiency with computers, iPads, GPS technology, and basic inventory systems.
Ability to operate pallet jacks if applicable to the region.
Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
Detail-oriented and professional, comfortable working in structured environments with routine tasks, and able to follow written and verbal instructions.
Strong visual merchandising abilities and commitment to maintaining a clean, organized, and welcoming product presentation.
Ability to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.
Operate a company vehicle equipped with continuous driver-facing and road-facing video safety technology.

Nice To Haves

Prior experience in delivery, route driving, merchandising, or customer service.
Ability to operate box trucks.

Responsibilities

Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
Count, record, and order inventory according to established protocols, and complete full inventory counts as required.
Restock shelves, coolers, coffee stations, and other displays while rotating products and following inventory-tracking procedures.
Remove, document, and properly handle out-of-date or rejected merchandise.
Load and unload products safely using proper lifting techniques and equipment.
Deliver merchandise using a company vehicle and handle perishable items appropriately, including keeping them refrigerated during transit and stocking.
Optimize route efficiency to reduce drive time and improve productivity.
Check that coolers and refrigeration units maintain proper temperatures and report deviations.
Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
Initiate service requests when equipment issues require technical support.
Provide training to new Route Merchandisers when needed based on regional requirements.
Perform additional assignments and projects as needed.