Route Merchandiser

Continental Services • Summit Township, PA

1d

About The Position

Continental is a contract dining and refreshment provider committed to high-quality culinary offerings and guest service. Its mission is to delight guests every meal, every day, guided by values of exceptional service, hospitality, collaboration, responsibility, and innovation.

The Route Merchandiser services and merchandises vending machines and markets, delivers OCS orders, and helps maintain equipment cleanliness. The role uses a company vehicle and company-owned tablet or phone to keep accurate inventory records, rotate products, check expiration dates, and account for route proceeds. It also involves maintaining product displays and refrigeration, handling deliveries and cash, cleaning service areas, reporting safety or equipment concerns, and sometimes training new Route Merchandisers. The role is based in Erie and reports to Patrick Neligh.

Requirements

• High school diploma or GED.
• Valid driver’s license with a clean driving record.
• Strong communication and customer service skills, including the ability to read, speak, and understand English.
• Proficiency with computers, iPads, GPS technology, and basic inventory systems.
• Ability to operate pallet jacks when applicable to the region.
• Results-oriented and adaptable, able to balance business needs with customer requests, follow through consistently, and quickly apply new information.
• Detail-oriented and professional; comfortable with structured environments and routine tasks, and able to follow written and verbal instructions.
• Strong visual merchandising abilities and commitment to maintaining clean, organized, and welcoming product displays.
• Able to climb in and out of a vehicle; load and unload products; bend, stoop, pull, push, and twist; walk and stand for long periods; and regularly lift up to 50 pounds.

Nice To Haves

• Prior experience in delivery, route driving, merchandising, or customer service.
• Ability to operate box trucks.

Responsibilities

• Maintain accurate inventory levels across beverages, pre-packaged foods, fresh items, and snacks.
• Count, record, and order inventory according to established protocols; complete full inventory counts as required.
• Restock shelves, coolers, coffee stations, and other displays, rotating products and following inventory-tracking procedures.
• Remove, document, and properly handle expired or rejected merchandise.
• Load and unload products safely using proper lifting techniques and equipment.
• Deliver merchandise in a company vehicle, handling and refrigerating perishable items appropriately during transit and stocking.
• Optimize route efficiency to reduce drive time and improve productivity.
• Check that coolers and refrigeration units maintain proper temperatures and report deviations.
• Collect money from kiosks and vending machines, follow cash-handling and loss-prevention protocols, and accurately record transactions.
• Monitor and report unusual or concerning activity related to safety, security, or potential misconduct.
• Clean coffee machines, microwaves, coolers, shelves, racks, counters, floors, windows, and surrounding areas.
• Inspect product quality and appearance, report stale or defective items, and conduct a final walk-through to ensure standards are met.
• Initiate service requests when equipment issues require technical support.
• Provide training to new Route Merchandisers when regional needs require it.
• Perform additional assignments and projects as needed.

Benefits

• Medical, dental, and vision coverage for eligible team members.
• Voluntary life and AD&D insurance.
• Short-term and long-term disability coverage.
• Critical illness coverage.
• Parental leave.
• 401(k) with company match.
• Paid time off.
• Wellness programs.
• Referral bonus.
• Additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED