Route Manager (St. Augustine, FL)

FCC Environmental Services • St. Augustine, FL

3d

About The Position

The Route Manager manages daily route assignments and oversees service, safety, and production for drivers assigned to those routes. The role handles driver time and attendance, customer service issues such as driver errors and missed pickups, regulatory and company training compliance, incident investigations, and Department of Transportation documentation. The Route Manager coordinates with dispatch, Safety, HR, and Operations teams, audits daily driver records, and analyzes routes to recommend operational improvements. The position is based in St. Augustine, Florida.

Requirements

• High school diploma.
• Experience in the waste industry with DOT-regulated positions.
• Strong attention to detail.
• Prompt, professional, and dependable demeanor.

Nice To Haves

• Post-secondary education in business, computers, or office management.

Responsibilities

• Manage daily route assignments to ensure customers are serviced according to contractual agreements.
• Monitor service, safety, and production of drivers on assigned routes.
• Manage driver time and attendance to ensure efficiency.
• Resolve issues involving driver errors and missed customer pickups.
• Oversee driver compliance with regulatory agency and company training.
• Coordinate with Safety and HR teams on driver drug and alcohol testing and physical requirements.
• Conduct investigations into incidents and injuries and suggest areas for improvement and training.
• Maintain a relationship with dispatch regarding customer service and foreseeable issues.
• Work with Operations and HR teams to resolve employee relations concerns.
• Manage documentation required for Department of Transportation compliance.
• Manage and audit daily driver documentation and data, including time and attendance, service tickets, and driver hours.
• Promote a union-free workplace as appropriate.
• Analyze daily routes and suggest areas of improvement to the Operations Management team.

Benefits

• Retirement plan (401k, IRA).
• Life insurance (basic, voluntary, and AD&D).
• Paid time off (vacation, sick, and public holidays).
• Short-term and long-term disability.
• Training and development.
• Health care plan (medical, dental, and vision).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED