Route Manager (St. Augustine, FL)

FCC Environmental Services•St. Augustine, FL

About The Position

The Route Manager oversees daily route assignments and driver operations to ensure customers are serviced according to contractual agreements. The role monitors service, safety, and production; manages driver time and attendance; and resolves driver errors and missed pickups. The Route Manager also coordinates driver training and testing, investigates incidents and injuries, maintains required documentation, and works with dispatch, operations, safety, and HR teams to address customer and employee concerns and improve routes.

Requirements

High school diploma.
Experience in the waste industry with DOT-regulated positions.
Strong attention to detail.
Prompt, professional, and dependable demeanor.

Nice To Haves

Post-secondary education in business, computers, or office management.

Responsibilities

Manage daily route assignments to ensure customers are serviced according to contractual agreements.
Monitor service, safety, and production for drivers on assigned routes.
Manage driver time and attendance to promote efficiency.
Resolve issues involving driver errors and missed customer pickups.
Oversee driver compliance with regulatory agency and company training.
Coordinate with Safety and HR teams on driver drug and alcohol testing and physical requirements.
Investigate incidents and injuries and suggest improvements and training.
Maintain a relationship with dispatch regarding customer service and foreseeable issues.
Work with Operations and HR to resolve employee relations concerns.
Manage documentation required for Department of Transportation compliance.
Manage and audit daily driver documentation and data, including time and attendance, service tickets, and driver hours.
Promote a union-free workplace as appropriate.
Analyze daily routes and recommend improvements to the Operations Management team.