Rooms J1 Management Trainee, Beach Club

The Boca Raton • Boca Raton, FL

5d

About The Position

The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in hospitality through comprehensive training and hands-on experience in hotel operations. The role develops a deep understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees work closely with experienced managers to learn practices and operational standards that support guest satisfaction and business success. The program aims to prepare successful candidates for management positions within the organization.

The trainee also provides courteous guest service by greeting and registering guests, assisting with departures, resolving guest challenges, and promoting hotel amenities and services. The position reports to the Guest Relations Manager, Assistant Director of Guest Relations, and Director of Guest Relations, and regularly interacts with Guest Relations, the Bell Team and Experience Center, Housekeeping, GEMs, Destinations, and Experience Teams.

Requirements

• Ability to read, write, speak, and understand English to communicate effectively with guests and employees.
• Ability to access and accurately enter information using a moderately complex computer system, including property management systems.
• Knowledge of Microsoft Office, Word, and Excel.
• High school graduate or equivalent.

Nice To Haves

• Degree in Hospitality or Hotel Management.
• Experience in a luxury hotel or resort setting.

Responsibilities

• Complete guest registration by entering and retrieving information in the computer system, confirming guest count and room rate, selecting appropriate rooms, coding electronic keys, and ensuring guests know their room location.
• Arrange for a team member to accompany guests to their rooms and provide welcome packets with room keys and other items.
• Ensure rooms and services are correctly accounted for on guest statements and properly account for services provided by the hotel.
• Assist guests with checkout payments and charges, record vouchers and forms of payment, and convert foreign currency at current posted rates.
• Greet guests promptly and warmly, listen to requests, respond appropriately, and provide accurate information about outlet hours, VIP programs, events, and other services.
• Handle guest complaints by researching issues, developing effective solutions, negotiating outcomes, and assisting with problems such as price conflicts or insufficient heating or air conditioning.
• Remain calm and alert during emergencies and periods of heavy hotel activity, and plan and implement detailed responses using judgment and discretion.
• Promote hotel amenities and services to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED