Rooms J1 Management Trainee, Beach Club
About The Position
The Rooms J1 Management Trainee at Harborside is designed to cultivate future leaders in hospitality through comprehensive training and hands-on experience in hotel operations. The role develops a thorough understanding of the rooms division, including front office management, housekeeping, and guest services. Trainees work closely with experienced managers to learn operational best practices and standards that support guest satisfaction and business success. The program aims to prepare successful candidates for management positions within the organization. The trainee also provides guest relations support, including greeting and registering guests, assisting with departures, resolving guest challenges, and promoting hotel amenities and services. The position requires professionalism, courtesy, sound judgment, and the ability to remain calm during emergencies and periods of heavy activity.
Requirements
- Ability to read, write, speak, and understand English to communicate effectively with guests and employees.
- Ability to access and accurately enter information using a moderately complex computer system, including property management systems.
- Knowledge of Microsoft Office, Word, and Excel.
- High school graduate or equivalent required.
Nice To Haves
- Degree in Hospitality or Hotel Management.
- Experience in a luxury hotel or resort setting.
Responsibilities
- Complete guest registration by entering and retrieving information in the computer system, confirming guest count and room rate, selecting rooms based on guest needs, coding electronic keys, and providing welcome materials.
- Confirm guests know their room location and arrange for a team member to accompany them to their room.
- Ensure rooms and services are accurately reflected on guest statements and account for hotel services provided.
- Assist guests with checkout payments and charges; accept and record vouchers, credit, traveler’s checks, and other payments; convert foreign currency using current posted rates.
- Greet guests promptly and warmly, listen to requests, respond appropriately, and provide accurate information about outlet hours, VIP programs, events, and other services.
- Handle guest complaints by researching issues, developing effective solutions, negotiating outcomes, and assisting with problems such as price conflicts or heating and air-conditioning issues.
- Remain calm and alert during emergency situations and periods of heavy hotel activity, and plan and implement detailed steps using judgment and discretion.
- Promote hotel amenities and services to guests.
- Receive training and hands-on experience in rooms division operations, including front office management, housekeeping, and guest services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
