Room Service Server FT

IHG • IN, IN

7h • Onsite

About The Position

The Room Service Server at InterContinental Indianapolis sets up and delivers food and beverage orders, provides attentive guest service, maintains sanitation standards, delivers VIP amenities, services hospitality suites, completes shift side work, responds to guest concerns, and handles cash according to company procedures. The role requires flexibility to work night, weekend, and holiday shifts, and the ability to lift, push, and pull objects weighing up to 50 pounds, with bending and kneeling as needed.

InterContinental Indianapolis is a luxury hotel at Monument Circle, featuring 170 guestrooms, 17 suites, Serliana Café, and Astrea Rooftop Bar. The position is part of a service-focused, inclusive team environment grounded in IHG and InterContinental brand values.

The hourly pay rate is $12 plus tips. Eligible employees may receive paid time off, medical, dental, and vision insurance, a 401(k), a uniform, room discounts, training, and other benefits.

Requirements

• Ability to lift, push, and pull objects weighing up to 50 pounds (23 kg), including bending and kneeling.
• Good reading, writing, and basic math skills.
• Flexibility to work night, weekend, and holiday shifts.
• Comply with local food-handling and alcohol-service laws; meet the minimum legal age requirements and be fluent in the local language.
• Strong communication skills and a warm, welcoming, approachable manner.

Responsibilities

• Set up and deliver food and beverage orders according to the property's guidelines, procedures, and policies.
• Provide exceptional guest service to achieve customer satisfaction.
• Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
• Set up and deliver VIP amenities.
• Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
• Complete shift side work according to the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and support future sales; report communications to the immediate shift supervisor.
• Perform cash-handling responsibilities in accordance with company policies and procedures.

Benefits

• Full uniform
• Room discounts
• Training
• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Other benefits for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed