Room Service Server

Highgate Hotels•Greenville, SC

3d•Onsite

About The Position

The Room Service Server, also referred to as an In-Room Dining Server, provides courteous, friendly, sincere, efficient, and graceful service to guests in their rooms while meeting or exceeding AAA Four Diamond standards. The position requires open availability, including weekends and holidays; morning shifts may start as early as 5:30 AM. Servers may also deliver orders to the pool deck and assist restaurant service staff as needed.

Requirements

Excellent guest service and interpersonal skills, with the ability to relate to diverse guest types.
Ability to remain calm and organized under pressure while working quickly.
Ability to prioritize and manage multiple orders.
Excellent time management skills.
Ability to operate a telephone and POS software.
Basic math skills and ability to make change.
Thorough knowledge of food and wine, as well as beer, liquor, and mixed drinks.
Accuracy and thoroughness, and knowledge of elementary financial controls.
Ability to respond promptly to customer needs.
Ability to communicate effectively with guests and Grand Performers, speaking clearly and persuasively in positive or negative situations.
Proficiency with the Micros POS system and OpenTable reservation system.
Computer proficiency, including the MS Office suite.
Availability for weekends and holidays; morning shifts may begin as early as 5:30 AM.

Responsibilities

Ensure high levels of guest satisfaction using G.U.E.S.T. standards.
Provide courteous, friendly, and efficient service to guests.
Answer phones using appropriate verbiage.
Set up room service orders thoroughly and promptly.
Deliver food and beverage items to guest rooms and/or the pool deck promptly, providing complete service rather than drop-and-fly service.
Set up and deliver amenities in a timely manner.
Assist restaurant service staff as needed.
Explain menu items and upsell when appropriate.
Execute financial transactions accurately.
Complete sidework, including stocking and polishing service items, folding napkins, and collecting and clearing trays from guest room floors and the pool deck.
Maintain service and sanitation standards in accordance with health code regulations.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law