Room Service Server

Seneca Gaming Corporation • Niagara Falls, NY

5d • Onsite

About The Position

The Room Service Server provides hotel guests with an enjoyable, expertly served dining experience that exceeds their expectations. The role includes preparing and bussing room service carts and trays, presenting room service deliveries in guests’ rooms, and assisting with incoming room service calls when needed. All duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives.

The server reports to the assigned work station on time, completes the shift, and checks the next shift’s schedule. Side work includes folding napkins, preparing kitchen items, setting and maintaining the room service and condiment stations, preparing carts and trays, and cleaning and restocking the station at the end of the shift. The role also involves loading hot boxes, collecting returned trays from hallways, responding to guest requests by notifying the shift manager, and providing professional, friendly service.

Employees must follow information security policies and procedures, meet attendance expectations, comply with applicable regulatory, departmental, and company policies, complete required SGC training within nine months of starting employment, and attend necessary meetings. Duties and expectations may change as needed. Hours are determined by a 24-hour schedule.

Requirements

• Must be at least 18 years old upon employment.
• Ability to communicate in English.
• Six months of previous food and beverage experience in an upscale outlet.
• Ability to perform wait and server standards within a specific time frame.
• Excellent guest relations skills and the ability to be attentive to and anticipate guest needs.
• Excellent communication skills, including the ability to write routine correspondence and speak effectively with customers and employees.
• Ability to resolve problems or conflicts diplomatically and tactfully.
• Ability to work in a fast-paced, busy, and noisy environment.
• Ability to stand, walk, and move through all areas of the casino for up to six hours.
• Ability to carry up to 50 pounds.
• Ability to work indoors and maintain physical stamina and a proper mental attitude while working under pressure.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Report to the work station as scheduled and on time, complete the shift, and check the schedule for the next shift.
• Fold napkins and prepare kitchen items.
• Set the room service and condiment stations and maintain their cleanliness.
• Prepare room service carts and trays according to department specifications and standards.
• Lift and carry trays onto carts and load hot boxes.
• Assist with bussing room service trays from hallways when they are returned.
• Assist guests with requests by notifying the shift manager of additional needs.
• Provide exceptional, friendly, and professional customer service to patrons and maintain a professional work environment with supervisors, managers, and staff.
• Follow information security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
• Meet attendance guidelines and comply with regulatory, departmental, and company policies.
• Complete required SGC training programs within nine months of commencement of employment.
• Attend necessary meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed