Room Service Server

Hotel Chaco•Albuquerque, NM

11d•$11 - $12•Onsite

About The Position

The Room Service Server delivers prompt, polished in-room dining service that creates a comfortable and memorable guest experience. The role brings orders to guests with care, professionalism, attention to detail, and polished presentation, helping reflect the hotel’s commitment to exceptional hospitality. The server answers menu questions and provides knowledgeable recommendations by phone, serves alcohol responsibly, and verifies guest identification. The position also involves maintaining sanitation, safety, and cleanliness standards and interacting warmly and professionally with guests and team members. The role requires strong communication, time-management, organization, and problem-solving skills; the ability to work independently and manage multiple orders in a fast-paced environment; and comfort navigating guest floors and carrying trays or other items. A high school diploma or equivalent experience or training is required. Previous hospitality, food service, or customer service experience and high-volume and/or fine-dining experience are preferred. Current New Mexico Food Handler Certification and Alcohol Server Certification are required. The employee must be able to carry, pull, or push weights of 40 pounds or more, with or without assistance, and be available to work nights, weekends, and holidays as needed.

Requirements

Strong communication skills and a warm, professional guest-service approach.
Ability to deliver items carefully, with attention to detail and polished presentation.
Excellent time-management skills to ensure prompt and efficient service.
Ability to work independently and stay organized while managing multiple orders.
Strong problem-solving skills and the ability to respond calmly to guest requests.
Professionalism, reliability, and personal accountability.
Ability to maintain cleanliness and follow sanitation and safety guidelines.
Comfort navigating guest floors, carrying trays or items, and working in a fast-paced environment.
High school diploma or equivalent experience or training.
Current New Mexico Food Handler Certification and Alcohol Server Certification.
Ability to carry, pull, or push weights of 40 pounds or more, with or without assistance.
Availability to work nights, weekends, and holidays as needed.

Nice To Haves

Previous experience in hospitality, food service, or customer service preferred.
Familiarity with basic food handling and sanitation practices.
High-volume and/or fine-dining experience preferred.

Responsibilities

Deliver prompt, polished in-room dining service with attention to presentation.
Answer menu questions and provide knowledgeable recommendations by phone.
Provide responsible alcohol service and verify guest identification.
Maintain sanitation, safety, and cleanliness standards throughout service.
Interact with guests and team members in a friendly, professional manner.
Manage multiple orders independently while providing prompt and efficient service.