Room Service Server AM Del Monte Lodge and Spa

DelMonte Hotel Group•Pittsford, NY

24d•Onsite

About The Position

The Room Service Server takes guest orders and serves meals in guest rooms while providing exceptional guest service. The role also involves answering questions about room service and hotel services, handling payments, delivering guest amenities, and maintaining the cleanliness of the room service station and surrounding areas.

Requirements

1 to 3 months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
Exceptional customer service skills.
Excellent communication and interpersonal skills, and the ability to establish rapport with guests and colleagues.
Self-motivation, a strong work ethic, and a drive to exceed expectations.
Ability to regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Perform opening and closing sidework according to checklists.
Answer calls using proper telephone standards, take room service orders, and relay orders to the kitchen.
Deliver food, beverages, and necessary accompaniments to guest rooms.
Record sales transactions properly and secure accurate payment.
Answer questions about room service and respond to requests for additional food or drink service.
Collect room service trays from hallways outside guest rooms and bring them to the kitchen.
Stay knowledgeable about current food and beverage offerings.
Deliver VIP gifts, guest amenities, and package items to guest rooms as needed.
Help maintain the cleanliness of the Room Service station and surrounding areas.
Provide guests with information about hotel hours and available services.