Room Service Server
About The Position
Set up, deliver, and retrieve food and beverage orders to and from guest rooms and hospitality suites in accordance with established guest service and sustainability standards. The role may provide a career path to Server, Room Service Supervisor, and Room Service Manager. The Room Service Server sets up and delivers food and beverage orders and VIP amenities, conducts floor sweeps, retrieves trays, and services hospitality suites according to banquet event orders and established procedures. The position also involves responsible alcohol service, completion of shift side work, responding to customer needs and concerns, reporting communications to the shift supervisor, cash handling, and following sustainability, safety, MSDS, and OSHA practices. The work schedule varies and may include holidays and weekends. The role requires standing for extended periods and walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.
Requirements
- High school diploma or equivalent.
Nice To Haves
- Previous food service experience preferred.
Responsibilities
- Set up and deliver food and beverage orders.
- Conduct floor sweeps and retrieve food and beverage trays.
- Set up and deliver VIP amenities.
- Service hospitality suites in accordance with banquet event orders and established policies and procedures.
- Abide by state, federal, and corporate liquor requirements when serving alcoholic beverages.
- Complete shift side work as outlined in the hotel’s operating policies and procedures.
- Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
- Report all communication to the immediate shift supervisor.
- Perform cash handling responsibilities in accordance with company policies and procedures.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
