Room Service Representative - 28 Hours per Week - Rotating

Nebraska Methodist Hospital•Council Bluffs, IA

3d•Onsite

About The Position

The Room Service Representative handles room service meal requests by answering inbound calls, accurately entering information into the room service database, and maintaining reports and records so meals are delivered correctly and within established timeframes. The position works at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa, on rotating weekdays from 5:30 a.m. to 2:00 p.m. or 10:30 a.m. to 7:00 p.m., with every other weekend required. The position is eligible for full-time benefits. The representative processes patient meal and diet orders, maintains patient files, produces reports and labels, prepares supplemental feedings and formulas, and records meal and intake information. The role also helps prepare the tray assembly area, supports patients and visitors with room service questions and pre-meal needs, follows food-handling and sanitation requirements, and works with dietitians, nursing, and food service staff to serve patients, guests, and staff.

Requirements

High school diploma or GED preferred.
Six months of customer service experience preferred, preferably in the hospitality industry.
Six months of telemarketing experience preferred.
Food Handler's Certificate preferred.
Intermediate computer skills, including use of Windows-based computer applications, required.
Strong verbal communication skills for positive interaction with staff and customers required.
Strong face-to-face and telephone customer-service skills required.
Ability to read, write, and carry out oral and written instructions accurately and efficiently required.
Ability to type 30 words per minute required.
Ability to exert up to 35 pounds of force; the role is classified as medium-light work.

Nice To Haves

Six months of customer service experience, preferably in hospitality.
Six months of telemarketing experience.
Food Handler's Certificate.
Knowledge of food production and delivery processes.

Responsibilities

Answer inbound calls and assist with or verify room service orders in a friendly, courteous manner.
Enter room service orders accurately into the CBORD database and follow special-diet selection guidelines so selections comply with physician diet orders.
Enter diet orders and information from Cerner, dietitians, and diet technicians into CBORD; interpret diet orders and allergies and maintain complete, updated patient files.
Print and use CBORD outputs, including tray tickets, nourishment and tube-feeding labels, diet-order-change reports, and other reports; ensure information is accurate.
Process tube-feeding orders, organize dry and cold formula storage, and maintain supplemental-feeding and formula par levels.
Document oral fluid and food intake, menu selections, and meal-related statistics; accurately complete meal, nourishment, and tube-feeding counts and brown-tray documentation.
Prepare the room-service tray production assembly area by conducting pre-service quality checks and maintaining cleanliness.
Assist patients, families, hospital staff, and food-service team members with room-service orders and questions in a welcoming, professional manner.
Assist patients with pre-meal service, including removing lids and opening packets, according to room-service guidelines.
Advise patients about dietary guidelines and alert dietitians when necessary.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.
Work with dietitians, nursing, and food-service staff to serve patients, guests, and staff in accordance with Methodist standards.