Room Service Representative - Casual - Rotating

Nebraska Methodist Hospital•Omaha, NE

3d•Onsite

About The Position

The Room Service Representative works at Methodist Women's Hospital in Elkhorn, Nebraska, handling patient and visitor meal requests and helping ensure meals are accurate and delivered within established timeframes. The role answers incoming Room Service calls, enters orders and diet information into the CBORD Room Service database, and maintains reports and records. This is a casual, as-needed position; workdays and hours may vary from week to week. The stated schedule is Saturdays from 6:30 a.m. to 3:00 p.m., with other hours as needed. The representative processes diet orders, allergies, tube-feeding orders, and supplemental feedings; documents meal and nourishment information; prepares the tray assembly area; and assists patients before meals. The role supports patients, families, hospital staff, dietitians, nursing, and Food Service staff while following dietary guidelines, food-handling procedures, and quality standards. The position requires a high school diploma or GED as preferred, strong customer service and verbal communication skills, intermediate computer skills, the ability to follow written and oral instructions accurately, and typing at 30 words per minute. The job involves frequent standing, walking, reaching, pushing and pulling, and occasional carrying, lifting, bending, crouching, and balancing. It requires exerting up to 35 pounds of force.

Requirements

High school diploma or General Educational Development (G.E.D.) preferred.
Six months of customer service experience preferred, preferably in the hospitality industry.
Six months of telemarketing experience preferred.
Intermediate computer skills, including use of Windows-based applications, required.
Strong verbal communication skills for positive interactions with staff and customers required.
Strong face-to-face and telephone customer service skills required.
Ability to read, write, and accurately and efficiently carry out oral and written instructions required.
Ability to type 30 words per minute required.
Ability to exert up to 35 pounds of force.
Food Handler's Certificate preferred.

Nice To Haves

High school diploma or General Educational Development (G.E.D.).
Six months of customer service experience, preferably in hospitality.
Six months of telemarketing experience.
Food Handler's Certificate.
Knowledge of food production and delivery processes.

Responsibilities

Answer inbound calls and assist with and verify Room Service orders in a friendly and courteous manner.
Enter Room Service orders accurately into the CBORD database and follow special-diet selection guidelines to ensure orders comply with physician diet orders.
Enter diet orders and patient information from Cerner, dietitians, and diet technicians into CBORD; interpret diet orders and allergies and create or update patient files accurately.
Print and use CBORD outputs, including tray tickets, nourishment and tube-feeding labels, diet-order change reports, and other reports; ensure report information is accurate.
Process tube-feeding orders, organize dry and cold formula storage, and maintain supplemental feeding and formula par levels.
Document oral fluid and food intake, menu selections, meal counts, nourishment counts, and tube-feeding counts; accurately calculate and document brown trays and nourishments.
Prepare the room-service tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Support patients, families, hospital staff, and Food Service staff with Room Service orders and questions in a welcoming, professional manner.
Assist patients with pre-meal service, including removing lids and opening packets, according to Room Service guidelines.
Advise about patients' dietary guidelines and alert dietitians when necessary.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.
Work with dietitians, nursing, and Food Service staff to serve patients, guests, and staff in accordance with Methodist standards.