Food Service Worker Casual Rotating schedule

Northwestern Memorial Healthcare•Geneva, IL

About The Position

The Food Services Worker reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role prepares cold food items and assists with food service support activities for patients and the cafeteria. This is a casual position with no guaranteed weekly hours and no benefits. The schedule rotates between first- and second-shift hours, and every other weekend is required.

Requirements

Excellent customer service and critical thinking skills.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

One year of customer service experience.
Familiarity with diet restrictions.

Responsibilities

Prepare cold food items for patients and the cafeteria.
Take room service orders initiated by employees, patients, or families, including orders for patients who need assistance.
Complete tray assembly.
Ensure food meets safety and sanitation regulations and complete required documentation.
Perform data entry using Microsoft Excel and basic cash handling.
Maintain a safe, clean, neat, and orderly cooking area, and follow department policies and programs.
Support customer satisfaction in quality and service, using problem-resolution skills as needed.
Complete daily position checklists, cleaning duties, and required documentation.
Complete mandatory in-service trainings and meet employee health requirements.
Wash and sanitize food service equipment used for patient and cafeteria service, cafeteria service items, work areas, and food service carts.
Return items to their proper storage locations.
Exercise independent judgment when needed.
Assist with putting away stock using the FIFO (first in, first out) method.
Clean the dish machine at the end of the shift.