Room Service Ambassador - Casual - Rotating

Nebraska Methodist Hospital•Council Bluffs, IA

21h•Onsite

About The Position

The Room Service Ambassador prepares and delivers patient and guest trays to patient rooms at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa. This is a casual, as-needed position to meet business needs; workdays and hours often vary from week to week. The schedule may be 3:30 p.m. to 8 p.m. or 7 a.m. to 3:30 p.m., as needed, and weekend availability is required. The role includes preparing the tray assembly area, maintaining food and supply levels, assembling and delivering accurate orders, helping prepare food, and supporting patients, families, staff, and the Food Service team with orders and questions. The ambassador also assists patients before meals, retrieves tray carts, and follows food-handling procedures and quality standards to maintain a safe, sanitary environment.

Requirements

High school diploma or GED preferred.
Six months of food service experience preferred, preferably in hospitality or culinary work with a strong emphasis on customer service.
Basic math skills required.
Strong verbal communication skills for positive interactions with staff and customers required.
Strong customer service skills, including face-to-face and telephone service, required.
Ability to read, write, and carry out oral and written instructions accurately and efficiently required.
Weekend availability required.

Nice To Haves

Food Handler's Certificate preferred.
Knowledge of food production and delivery processes preferred.
Knowledge of computers preferred.

Responsibilities

Prepare the tray assembly area by completing pre-service quality checks and maintaining cleanliness.
Maintain adequate food and supply levels in the food service area and nourishment centers.
Assemble and deliver accurate patient food trays according to Room Service guidelines and established delivery timeframes.
Assist with producing and preparing food items so Room Service orders are prepared and delivered promptly.
Interact with and support patients, families, hospital staff, and the Food Service team regarding Room Service orders and questions in a welcoming, professional manner.
Assist patients before meals, including removing lids and opening packets, in accordance with Room Service guidelines.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.