Room Service Ambassador - Casual - Rotating

Best Care•Council Bluffs, IA

2d•Onsite

About The Position

The Room Service Ambassador is responsible for preparing and delivering patient and guest trays to patient rooms at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa. This casual position is scheduled on an as-needed basis, with hours that may vary from week to week. Shifts may be 3:30 p.m. to 8 p.m. or 7 a.m. to 3:30 p.m., and weekend availability is required. The role supports timely, accurate room service by preparing the assembly area, maintaining food and supply levels, assembling and delivering trays, assisting with food preparation, and helping patients with pre-meal service. Ambassadors respond to questions and orders from patients, families, hospital staff, and Food Service team members in a welcoming and professional manner. The position also includes retrieving tray carts, helping clean trays, and following safe food-handling and sanitation procedures.

Requirements

Basic math skills.
Strong verbal communication skills for positive interaction with staff and customers.
Strong customer service skills, including face-to-face and telephone interactions.
Ability to read, write, and carry out oral and written instructions accurately and efficiently.

Nice To Haves

High school diploma or General Educational Development (G.E.D.).
Six months of food service experience, preferably in hospitality or culinary work with a strong emphasis on customer service.
Food Handler's Certificate.
Knowledge of food production and delivery processes.
Knowledge of computers.

Responsibilities

Prepare the assembly area for tray production by conducting pre-service quality checks and maintaining cleanliness.
Maintain adequate food and supply levels in food service areas and nourishment centers.
Assemble and deliver patient food trays accurately and within established time guidelines.
Assist with producing and preparing food items so Room Service orders are delivered promptly.
Support patients, families, hospital staff, and Food Service team members with Room Service orders and questions in a welcoming, professional manner.
Assist patients with pre-meal service, including removing lids and opening packets.
Retrieve Room Service tray carts from designated areas and assist with cleaning Room Service trays.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.