Room Service Representative - 28 Hours per Week - Rotating

Best Care•Council Bluffs, IA

4d•Onsite

About The Position

The Room Service Representative is responsible for managing room service meal requests by answering inbound calls, entering information completely and accurately into the room service database, and maintaining reports and records so that correct meals are delivered to patients and visitors within established timeframes. The position is based at Methodist Jennie Edmundson Hospital in Council Bluffs, Iowa. The representative handles orders and diet information, prepares and tracks supplemental feedings and formulas, documents meal and intake statistics, and prepares the assembly area for tray production. The role also supports patients, families, hospital staff, and Food Service team members with orders and questions, assists patients before meals, communicates dietary guidelines, and follows food-handling and quality standards. The schedule rotates between weekdays from 5:30 a.m. to 2 p.m. and 10:30 a.m. to 7 p.m., with every other weekend required. The position is 28 hours per week and is eligible for full-time benefits.

Requirements

Intermediate computer skills, including use of Windows-based computer applications.
Strong verbal communication skills for positive interactions with staff and customers.
Strong customer service skills, including face-to-face and telephone service.
Ability to read, write, and carry out oral and written instructions accurately and efficiently.
Ability to type 30 words per minute.

Nice To Haves

High school diploma or General Educational Development (G.E.D.).
Six months of customer service experience, preferably in the hospitality industry.
Six months of telemarketing experience.
Food Handler's Certificate.
Knowledge of food production and delivery processes.

Responsibilities

Answer inbound calls and assist with or verify Room Service orders according to guidelines, using a friendly and courteous manner.
Enter Room Service orders accurately into the CBORD Room Service database and follow special-diet selection guidelines so orders comply with physician diet orders.
Enter diet orders and information from Cerner, dietitians, and diet technicians into CBORD, interpreting diet orders and allergies and maintaining accurate patient files.
Print and use CBORD outputs, including tray tickets, nourishment and tube-feeding labels, diet-order change reports, and other reports; ensure information is accurate.
Process tube-feeding orders, organize dry and cold formula storage, and maintain supplemental feeding and formula par levels.
Document oral fluid and food intake, menu selections, and meal-related statistics; complete meal, nourishment, and tube-feeding counts and calculate brown-tray and nourishment documentation.
Prepare the room-service tray assembly area by conducting pre-service quality checks and maintaining cleanliness.
Support patients, families, hospital staff, and Food Service team members with Room Service orders and questions in a welcoming and professional manner.
Assist patients with pre-meal service, including removing lids and opening packets, in accordance with Room Service guidelines.
Advise patients about their dietary guidelines and alert dietitians when necessary.
Follow proper food-handling procedures and quality performance standards to maintain a safe and sanitary environment.
Work with dietitians, nursing staff, and Food Service staff to serve patients, guests, and staff in accordance with Methodist standards.