Room Service & Mini Bar Attendant
InterContinental The Clement Monterey•Monterey, CA
•$17 - $18
About The Position
InterContinental The Clement Monterey is seeking a service-oriented Room Service & Mini Bar Attendant for a part-time, non-exempt dual-role position. The attendant provides in-room dining service and maintains guest-room minibars, supporting a high-quality and memorable guest experience. The role involves learning food and beverage menus and guest preferences, including allergies; recommending menu items and alternatives; processing charges; and working alongside hotel managers and associates to anticipate and meet guest needs and improve guest satisfaction.
Requirements
- At least 1 year of serving experience.
- High school diploma or equivalent.
- Excellent communication and guest service skills.
- Ability to multitask in a fast-paced environment.
- Ability to lift up to 50 pounds and push or pull carts up to 100 pounds.
- Ability to work a flexible schedule, including weekends and holidays.
- Must meet California's minimum age requirement to sell and serve alcohol.
Nice To Haves
- Bilingual or multilingual.
- Experience with Micros or other POS systems.
- California Food Handler Card.
- RBS Alcohol Awareness Certification.
Responsibilities
- Deliver professional, attentive in-room dining service and create a pleasant dining experience for guests.
- Take and deliver room service orders while ensuring food quality and presentation.
- Learn food and beverage menus, guest preferences and allergies, and recommend items or alternatives.
- Process guest payments and room charges accurately.
- Stock, replenish, and maintain guest-room minibar inventory.
- Record minibar consumption and communicate charges to the Front Desk.
- Keep room service and minibar areas clean and organized.
- Provide friendly, personalized service and anticipate guest needs.
- Collaborate with culinary, restaurant, hotel, and other team members to meet guest expectations and maintain quality standards.
- Contribute ideas and improvements to guest satisfaction.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off.
- Employee Assistance Program.
- Training and career development opportunities.
- Recognition programs and events.
- IHG hotel and travel discounts worldwide.
- Educational assistance program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
