Room Service & Mini Bar Attendant
About The Position
The Room Service & Mini Bar Attendant is a part-time, non-exempt dual-role position on the Food & Beverage team at InterContinental The Clement Monterey. The attendant provides in-room dining service and maintains guest room minibar inventory, helping create pleasant dining experiences and anticipating guests’ needs. The role includes learning food and beverage menus, understanding guest preferences and allergies, recommending menu items and alternatives, accurately processing payments and room charges, and restocking and documenting minibar consumption. The attendant works with managers, associates, culinary staff, restaurant staff, and other hotel teams to uphold service standards and improve guest satisfaction.
Requirements
- Minimum 1 year of serving experience.
- High school diploma or equivalent.
- Excellent communication and guest service skills.
- Ability to multitask in a fast-paced environment.
- Ability to lift up to 50 pounds and push or pull carts up to 100 pounds.
- Ability to work a flexible schedule, including weekends and holidays.
- Must meet California’s minimum age requirement to sell and serve alcohol.
Nice To Haves
- Bilingual or multilingual.
- Experience with Micros or other POS systems.
- California Food Handler Card.
- RBS Alcohol Awareness Certification.
Responsibilities
- Deliver professional, attentive in-room dining service and provide personalized assistance while anticipating guest needs.
- Take and deliver room service orders while maintaining food quality and presentation.
- Learn food and beverage menus, guest preferences and allergies, and recommend menu items or alternatives.
- Process guest payments and room charges accurately.
- Stock, replenish, and maintain guest room minibar inventory.
- Document minibar consumption and communicate charges to the Front Desk.
- Maintain clean and organized room service and minibar areas.
- Collaborate with culinary, restaurant, hotel teams, managers, and associates to meet guest needs and exceed expectations.
- Help maintain high quality standards and develop ideas to improve guest satisfaction.
Benefits
- Medical, dental, and vision insurance.
- 401(k) plan.
- Paid time off.
- Employee Assistance Program.
- Training and career development opportunities.
- Recognition programs and events.
- IHG hotel and travel discounts worldwide.
- Educational assistance program.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
