Room Service Manager
Four Seasons Hotels and Resorts•Brookside, DE
•Onsite
About The Position
Responsible for overseeing and coordinating the daily operations of the Room Service department, ensuring efficient, personalized, and high-quality service in accordance with the hotel's standards and guest expectations.
Requirements
- Bachelor's degree in Hospitality Business Administration, Food & Beverage, or a related field.
- Minimum 3-5 years of experience in a supervisory or management position.
- Fluent English.
- Strong guest-service orientation and attention to detail.
- Knowledge of quality, hygiene, and food safety standards.
Responsibilities
- Lead, coordinate, and supervise the daily operations of the Room Service In-Room Dining.
- Ensure all guest orders are prepared, delivered and presented in compliance with Four Seasons high standards of quality and timeliness.
- Train, coach and support team members on service standards, luxury sequence of service and order-taking accuracy.
- Coordinate with Kitchen, Front Office, Housekeeping, and other departments to ensure a seamless guest experience.
- Handle guest requests, feedback, and special situations while ensuring guest satisfaction and compliance with hotel standards.
Benefits
- Opportunity to join a high-level hospitality team.
- Professional growth and development opportunities.
- Continuous training.
- Collaborative and service-oriented work environment.
- Competitive benefits according to the position.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
