Room Service Server
About The Position
Set up, deliver, and retrieve food and beverage orders to and from guest rooms and hospitality suites in accordance with established guest service and sustainability standards. The role may lead to a Server, Room Service Supervisor, or Room Service Manager position. The Room Service Server responds to customer needs and helps ensure a quality experience while following hotel operating procedures, liquor requirements, cash-handling policies, and applicable safety standards. The position also supports HHM’s EarthView sustainability program and may include other duties requested by management.
Requirements
- High school diploma or equivalent.
- Previous food service experience is preferred.
Nice To Haves
- Previous food service experience.
Responsibilities
- Set up and deliver food and beverage orders.
- Conduct floor sweeps and retrieve food and beverage trays.
- Set up and deliver VIP amenities.
- Service hospitality suites according to banquet event orders and established policies and procedures.
- Follow state, federal, and corporate requirements for serving alcoholic beverages.
- Complete shift side work as outlined in hotel operating policies and procedures.
- Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales.
- Report all communication to the immediate shift supervisor.
- Perform cash-handling responsibilities according to company policies and procedures.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
