Room Service Attendant, University, 16 hours, Mixed Shift

UMass Memorial Health•Worcester, MA

About The Position

The Room Service Attendant performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. The attendant serves as a liaison among patients, Nursing units, Dietitians, Food Service staff, and Food Service Management to communicate special requests, issues, and concerns. The position works cooperatively to support the goals and objectives of the Food and Nutrition Services Department. The role is scheduled for 16 hours, Sunday through Saturday, with scheduled hours of 3:00 p.m. to 7:00 p.m. The position is non-exempt and represented by UFCW. The listed hiring range is $19.00–$34.55 based on a 40-hour schedule; pay for part-time or reduced schedules is prorated based on scheduled hours and other factors. A signing bonus may be available, subject to eligibility confirmation by the Recruitment Team.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to read, write, and speak English.
  • Ability to perform multiple tasks under time constraints and with constant interruption.
  • Basic knowledge of unit weights and measures and basic mathematical functions.

Nice To Haves

  • High school education or equivalent.
  • Prior experience in a patient care capacity.

Responsibilities

  • Deliver assigned patient trays, including regularly scheduled meals, snacks, floor supplies, and NOW trays; assist patients with positioning trays, reviewing menu selections, and opening items as needed.
  • Load and push hot and cold food trucks to and from patient units, transport related equipment, and operate cart lifts, dumbwaiters, and elevators.
  • Complete menu rounds for assigned patients, record menu choices promptly, adjust menus for modified diets, review diet prescriptions as applicable, and explain suitable food alternatives when dietary restrictions apply.
  • Retrieve patient trays and deliver them to the main kitchen; clean and restock carts.
  • Use the computerized menu planning system to generate current diet order lists and verify them with the unit charge nurse or designee.
  • Communicate patient special requests, issues, and concerns among patients, Nursing units, Dietitians, Food Service staff, and Food Service Management.
  • Work cooperatively to support the goals and objectives of the Food and Nutrition Services Department.

Benefits

  • A signing bonus may be available; eligibility is confirmed during the interview process.
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