Room Service Attendant, North Pavilion, 16 hours, Mixed Shift

UMass Memorial Health•Worcester, MA
•$19 - $35

About The Position

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as a liaison between patients, Nursing units, Dietitians, Food Service staff, and Food Service Management to communicate patient special requests, issues, and concerns. Works as a cooperative team member in support of the Food and Nutrition Services Department’s established goals and objectives. The role delivers meals, snacks, floor supplies, and NOW trays; assists patients with positioning trays and opening items; conducts menu rounds and records patient selections; adjusts menus for modified diets; and reviews diet prescriptions and suitable food alternatives with patients as applicable. The attendant loads and pushes hot and cold food trucks, transports equipment, operates cart lifts, dumbwaiters, and elevators, retrieves trays, and cleans and restocks carts. The position also uses a computerized menu planning system to generate diet order lists and verifies them with the unit charge nurse or designee. This is a 16-hour position with scheduled hours of 3:30–7:30 and a mixed shift. The schedule includes Monday through Friday and weekends (Saturday and Sunday).

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to read, write, and speak English.
  • Ability to perform multiple tasks under time constraints and with constant interruptions.
  • Basic knowledge of unit weights and measures and basic mathematical functions.

Nice To Haves

  • High school education or equivalent.
  • Prior experience in a patient care capacity is strongly preferred.

Responsibilities

  • Deliver assigned patient trays, including regularly scheduled meals, snacks, floor supplies, and NOW trays.
  • Assist patients with positioning food trays, review menu selections, and open items as necessary.
  • Load and push hot and cold food trucks to and from patient units.
  • Transport related equipment to appropriate areas and load and operate cart lifts, dumbwaiters, and elevators.
  • Complete menu rounds for assigned patients, record menu choices promptly, and adjust menus for modified diets.
  • Review individual diet prescriptions with patients as applicable and inform them of appropriate food alternatives due to dietary restrictions.
  • Retrieve patient trays and deliver them to the main kitchen; clean and restock carts.
  • Use the computerized menu planning system to generate current diet order lists and verify their accuracy with the unit charge nurse or designee.
  • Communicate patient special requests, issues, and concerns among patients, Nursing units, Dietitians, Food Service staff, and Food Service Management.
  • Cooperate as a team member in support of Food and Nutrition Services Department goals and objectives.

Benefits

  • A signing bonus may be available; eligibility will be confirmed during the interview process.
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