Room Service Attendant, University, 16 hours, Mixed Shift

UMass Memorial Health•Worcester, MA

3d•$15 - $24

About The Position

Performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. Serves as a liaison among patients, Nursing units, Dietitians, Food Service staff, and Food Service Management to communicate patient special requests, issues, and concerns. Works as a cooperative team member in support of the Food and Nutrition Services Department’s goals and objectives. The position is scheduled for 16 hours, with hours listed as 3:30 p.m.–8:00 p.m. Monday through Friday and weekends. The role is non-exempt and represented by UFCW. The stated hiring range is $15.00–$24.05 based on a 40-hour schedule; compensation for part-time or reduced schedules is prorated based on scheduled weekly hours and other listed considerations. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

Excellent communication and interpersonal skills.
Ability to read, write, and speak English.
Ability to perform multiple tasks under time constraints and with constant interruption.
Basic knowledge of unit weights and measures and basic mathematical functions.
High school education or equivalent is listed as preferred.

Nice To Haves

Prior experience in a patient care capacity is strongly preferred.
High school education or equivalent.

Responsibilities

Deliver assigned patient trays, including scheduled meals, snacks, floor supplies, and NOW trays.
Help patients position their food trays, review menu selections, and open items as needed.
Load and push hot and cold food trucks to and from patient units; transport related equipment to appropriate areas.
Load and operate cart lifts, dumbwaiters, and elevators.
Complete menu rounds for assigned patients, explain the menu system, and record choices promptly and efficiently.
Adjust menus for modified diets, review individual diet prescriptions with patients as applicable, and explain appropriate food alternatives due to dietary restrictions.
Retrieve patient trays and deliver them to the main kitchen; clean and restock the cart.
Use the computerized menu planning system to generate current diet order lists and verify their accuracy with the unit charge nurse or designee.
Communicate patient special requests, issues, and concerns among patients, Nursing units, Dietitians, Food Service staff, and Food Service Management.