Room Service Attendant, University, 16 hours, Mixed Shift

UMass Memorial Health•Worcester, MA
•Onsite

About The Position

The Room Service Attendant performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. The attendant serves as a liaison among patients, Nursing unit staff, Dietitians, Food Service staff, and Food Service Management, communicating patient special requests, issues, and concerns. The role supports the established goals and objectives of the Food and Nutrition Services Department as a cooperative team member. This is a 16-hour-per-week position with mixed shifts. The schedule includes Monday through Friday and weekends, with every weekend scheduled. The listed hiring range is $19.00–$34.55 based on a 40-hour full-time schedule; compensation for reduced schedules is prorated and may vary based on scheduled weekly hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to read, write, and speak English.
  • Ability to perform multiple tasks under time constraints and with constant interruption.
  • Basic knowledge of unit weights and measures and basic mathematical functions.

Nice To Haves

  • High school education or equivalent.

Responsibilities

  • Deliver assigned patient trays, including regularly scheduled meals, snacks, floor supplies, and NOW trays.
  • Assist patients with positioning their food trays, review menu selections, and open items as needed.
  • Load and push hot and cold food trucks to and from patient units, transport related equipment, and operate cart lifts, dumbwaiters, and elevators.
  • Complete menu rounds for assigned patients, explain the menu system, and record menu choices in a timely and efficient manner.
  • Adjust menus for modified diets, review individual diet prescriptions with patients as applicable, and inform patients about suitable food alternatives due to dietary restrictions.
  • Retrieve patient trays and deliver them to the main kitchen; clean and restock carts.
  • Use the computerized menu planning system to generate current diet order lists and verify them with the unit charge nurse or designee.
  • Communicate patient special requests, issues, and concerns to relevant patient care and food service staff.

Benefits

  • A signing bonus may be available; eligibility is confirmed during the interview process.
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