Room Service Attendant, University, 16 hours, Mixed Shift

UMass Memorial Health•Worcester, MA

About The Position

The Room Service Attendant performs duties to ensure accurate and timely patient meal services, including menu selection, tray assembly, and delivery of food to assigned patients. The attendant serves as a liaison among patients, Nursing unit staff, Dietitians, Food Service staff, and Food Service Management, communicating patient requests, issues, and concerns. The role works cooperatively to support the goals and objectives of the Food and Nutrition Services Department. The position is scheduled for 16 hours per week, Sunday through Saturday, with one full weekend scheduled each month. Scheduled hours are 4:00 p.m. to 8:00 p.m. on a mixed shift. The stated hiring range is $19.00–$34.55 based on a full-time schedule of 40 hours per week; compensation for part-time or reduced schedules is prorated, and the final offer varies based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process. This is a non-exempt, UFCW union position.

Requirements

Excellent communication and interpersonal skills.
Ability to read, write, and speak English.
Ability to perform multiple tasks under time constraints and with constant interruption.
Basic knowledge of unit weights and measures and basic mathematical functions.

Nice To Haves

High school education or equivalent.
Prior experience in a patient care capacity.

Responsibilities

Deliver assigned patient trays, including scheduled meals, snacks, floor supplies, and NOW trays; assist patients with positioning trays, reviewing menu selections, and opening items as needed.
Load and push hot and cold food trucks to and from patient units, transport related equipment, and load and operate cart lifts, dumbwaiters, and elevators.
Complete menu rounds for assigned patients, record menu choices promptly, adjust menus for modified diets, review diet prescriptions as applicable, and explain suitable food alternatives or options for dietary restrictions.
Retrieve patient trays and deliver them to the main kitchen; clean and restock the cart.
Use the computerized menu planning system to generate current diet order lists and verify their accuracy with the unit charge nurse or designee.
Communicate patient special requests, issues, and concerns to patients, Nursing unit staff, Dietitians, Food Service staff, and Food Service Management.
Work cooperatively in support of the Food and Nutrition Services Department’s established goals and objectives.