Room Service Attendant

Marriott•Austin, TX

About The Position

This position involves completing closing duties such as storing reusable goods, breaking down goods, cleaning equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing a daily cleaning checklist. The role also includes setting up, stocking, and maintaining work areas, inspecting the cleanliness and presentation of china, glass, and silver, and maintaining cleanliness of work areas throughout the day with clean-as-you-go procedures. The attendant must follow all company and safety/security policies, report accidents and unsafe conditions, and complete safety training. They are responsible for ensuring their uniform and personal appearance are clean and professional, maintaining confidentiality, and protecting company assets. The role requires welcoming and acknowledging guests according to company standards, speaking clearly and professionally, answering telephones with proper etiquette, developing positive working relationships, supporting team goals, and responding appropriately to employee concerns. Adherence to quality expectations and standards is essential. The job involves reading and visually verifying information, standing, sitting, or walking for extended periods, moving, lifting, carrying, pushing, pulling, and placing objects up to 50 pounds without assistance, manipulating objects with fine motor skills and hand-eye coordination, and moving over various surfaces and stairs. Reasonable job duties as requested by Supervisors must also be performed.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Set up, stock, and maintain work areas.
Inspect the cleanliness and presentation of all china, glass, and silver prior to use.
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.