Room Service Associate

Cheyenne Regional Medical Center • Cheyenne, WY

2d

About The Position

The Room Service Associate works as a member of Food & Nutrition Services and is responsible for assembling and delivering patient trays. The role supports food preparation and maintenance of the patient tray line, provides quality customer service, and communicates patients’ needs and food preferences to Food and Nutrition Services staff. The associate follows safety and sanitation guidelines and keeps work areas clean and sanitized.

The role also involves checking meal tickets and trays for accuracy, preparing and stocking food and supplies, maintaining HACCP records, and acting as an intermediary among patients, families, nursing staff, and the Food and Nutrition Services Department.

Requirements

• High school diploma or equivalent certificate from an accredited program, or a higher degree; alternatively, one or more years of job-related experience.
• Excellent verbal, written, and interpersonal communication skills.
• Intermediate computer skills.
• Ability to interpret and follow patient meal tickets.
• Ability to read and follow written instructions and recipes.
• Knowledge of hospital therapeutic diet orders.
• Ability to use proper phone etiquette, scripted calls, and protocols.
• Ability to perform basic mathematical calculations.
• Ability to work independently with organizational skills, sound judgment, and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a high-volume, high-stress environment with varying hours and shifts.
• Ability to interact respectfully with diverse cultural and socioeconomic populations.

Nice To Haves

• Nutrition degree, Registered Dietetic Technician qualification, and/or formal nutrition training.
• Experience in a hospital or nursing home setting.

Responsibilities

• Assist with patient tray assembly on the tray line.
• Receive patient meal tickets and check patient trays for accuracy and completeness.
• Assist with food preparation, operate kitchen equipment, measure and mix ingredients, and ensure portions align with diet orders.
• Stock and maintain tray line supplies and assist with side duties as needed.
• Clean and sanitize workstations and equipment and follow department and regulatory rules and procedures.
• Follow HACCP/ServSafe procedures and maintain HACCP records according to department guidelines.
• Assist with delivery of patient meals.
• Assist with preparing, processing, and stocking floor stock.
• Act as an intermediary between patients, patient families, nursing staff, and the Food and Nutrition Services Department.
• Communicate patients’ needs and food preferences to Food and Nutrition Services staff.

Benefits

• Employer-sponsored medical, dental, and vision plans.
• 403(b) and 457(b) retirement options with a 4% employer match.
• Life insurance.
• Short-term and long-term disability insurance.
• Employer-sponsored wellness program.
• Employee Assistance Program.
• 21 PTO days per year, increasing with tenure.
• Tuition reimbursement program.
• Dedicated loan forgiveness advisory service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED