Room Service Assistant - Broadway - PRN

Sanford Health•Fargo, ND

13h•Onsite

About The Position

This position is a PRN Room Service Assistant (Call Center) at the Broadway Campus. The role performs a variety of duties involved with food service for patients, serving meals and snacks in a professional manner. Responsibilities include ensuring floor supplies are rotated and maintained up to PAR levels, delivering appropriate room service menus to patients, instructing them on meal ordering systems, and assessing their ability to utilize the system. The role requires effective and timely communication with nursing staff, nutrition techs, dietitians, and call center staff. Duties also include using computerized diet sheets, accessing patient computer systems, retrieving completed meals, recording intake and calorie count information, and maintaining compliance with HACCP guidelines. The assistant will obtain, transcribe, and process meal orders over the telephone, verifying diet order parameters and providing appropriate menus. Excellent customer service, listening skills, and effective communication with colleagues and nursing staff are essential. The role also involves evaluating and maintaining quality control standards.

Requirements

Direct customer service experience preferred.
Previous food service experience and/or work with therapeutic diets preferred.
On-the-job training provided.

Responsibilities

Serves meals and snacks to patients in a professional manner.
Ensures rotation of floor supplies and maintains supplies up to PAR levels.
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
Assesses patients’ ability to utilize the meal order system.
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
Provides appropriate menu for diet.
Possesses excellent customer service skills continuously.
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
Establishes effective working relationships with co-workers, supervisors and nursing staff.
Evaluates and maintains quality control standards.