Room Service Assistant - Broadway - PT Evenings

Sanford Health•Fargo, ND

13h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is a Room Service Assistant (Call Center) at the Broadway Campus. Scheduled hours are 3-7pm varying days and includes rotating weekends and holidays. The role performs a variety of duties involved with food service for patients, serving meals and snacks in a professional manner. It ensures the rotation of floor supplies and maintains supplies up to PAR levels. The assistant delivers appropriate room service menus to patients, instructing them on meal ordering systems and assessing their ability to utilize the system. The job involves effective, timely, and frequent communication with nursing staff, nutrition techs, dietitians, and call center staff. It requires using computerized diet sheets, accessing patient computer systems, retrieving completed meals, and recording intake and calorie count information. Maintaining compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines is essential. The role also involves obtaining, transcribing, and processing meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters and providing appropriate menus for diets. Excellent customer service, listening skills, and effective communication with co-workers, supervisors, and nursing staff are continuously displayed. Establishing effective working relationships and evaluating and maintaining quality control standards are also key aspects of the position. On-the-job training is provided.

Requirements

Direct customer service experience preferred.
Previous food service experience and/or work with therapeutic diets preferred.
On-the-job training provided.

Responsibilities

Serves meals and snacks to patients in a professional manner.
Ensures rotation of floor supplies and maintains supplies up to PAR levels.
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
Assesses patients’ ability to utilize the meal order system.
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
Provides appropriate menu for diet.
Possesses excellent customer service skills continuously.
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
Establishes effective working relationships with co-workers, supervisors and nursing staff.
Evaluates and maintains quality control standards.