Room Service Assistant - Broadway

Sanford Health•Fargo, ND

10h•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position is a Room Service Assistant (Call Center) at the Broadway Campus. Scheduled hours are 4-8pm varying days including rotating weekends and holidays. The Room Service Assistant performs a variety of duties involved with food service for patients. They serve meals and snacks to patients in a professional manner, ensure rotation of floor supplies and maintain supplies up to PAR levels. They deliver appropriate room service menus to patients, instructing patients on meal ordering systems and assessing patients’ ability to utilize the meal order system.

Requirements

On-the-job training provided.

Nice To Haves

Direct customer service experience preferred.
Previous food service experience and/or work with therapeutic diets preferred.

Responsibilities

Serves meals and snacks to patients in a professional manner.
Ensures rotation of floor supplies and maintains supplies up to PAR levels.
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
Assesses patients’ ability to utilize the meal order system.
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
Provides appropriate menu for diet.
Possesses excellent customer service skills continuously.
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
Establishes effective working relationships with co-workers, supervisors and nursing staff.
Evaluates and maintains quality control standards.