Room Service Assistant - Broadway - PRN

Sanford Health•Fargo, ND

22h•Onsite

About The Position

This position is for a PRN (as needed) Room Service Assistant at the Broadway Campus, performing a variety of duties involved with food service for patients. The role includes serving meals and snacks to patients in a professional manner, ensuring rotation of floor supplies, and maintaining supplies up to PAR (Periodic Automatic Replenishment) levels. The assistant delivers appropriate room service menus to patients, instructing them on meal ordering systems, and assessing their ability to utilize the system. The role requires effective, timely, and frequent communication with nursing staff, nutrition techs, dietitians, and call center staff. Responsibilities also involve using computerized diet sheets, accessing the patient computer system, retrieving completed meals from patients' rooms, and recording intake and calorie count information. The assistant must maintain compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines. A key part of the job is obtaining, transcribing, and processing meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters, and providing appropriate menus for specific diets. The position demands excellent customer service skills, strong listening skills, effective communication with co-workers, supervisors, and nursing staff, and the ability to establish effective working relationships. The assistant is also responsible for evaluating and maintaining quality control standards.

Requirements

Possesses excellent customer service skills continuously
Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff
Establishes effective working relationships with co-workers, supervisors and nursing staff

Nice To Haves

Direct customer service experience preferred
Previous food service experience and/or work with therapeutic diets preferred

Responsibilities

Performs a variety of duties involved with food service for patients
Serves meals and snacks to patients in a professional manner
Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels
Delivers appropriate room service menus to patients, instructing patients on meal ordering systems
Assesses patients’ ability to utilize the meal order system
Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff
Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information
Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters
Provides appropriate menu for diet
Evaluates and maintains quality control standards