Room Reservations Agent - On Call

Boyd Gaming • Las Vegas, NV

5d

About The Position

The Room Reservations Agent provides guests with friendly and efficient service by answering incoming calls in a high-volume call center to sell and reserve hotel rooms across multiple properties. The agent uses reservation systems to make informed decisions about complimentary, discounted, and full-rate rooms; maintains knowledge of rates, room types, availability, and hotel policies; and assists guests with complaints and inquiries about hotel services, events, directions, and local attractions. The position also involves using computer systems to compile reports and performing other duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• One year of call center experience required.
• Ability to communicate with guests and Boyd team members in English.
• Ability to use basic office and call center equipment, including a computer, headset, and telephone.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail-oriented and able to multitask.
• Must be able to obtain and maintain any certifications and/or licenses required by local gaming regulations.

Nice To Haves

• Hotel industry experience preferred.

Responsibilities

• Answer incoming customer calls.
• Cross-sell room reservations across multiple properties.
• Access LMS, RMS, and CMS systems and make informed decisions regarding complimentary, discounted, and full-rate rooms for hotel guests.
• Maintain knowledge of rates, room types, room availability, and hotel policies and procedures.
• Resolve customer complaints and answer guest inquiries about hotel services, events, directions, local attractions, and other matters in a friendly, professional manner.
• Use computer systems to run and compile related reports.
• Perform other duties as assigned by management.

What This Job Offers

• Education Level: High school or GED