Room Reservations Agent - On Call

Boyd Gaming • Las Vegas, NV

6d

About The Position

Provide guests with friendly and efficient service by answering incoming calls to sell and reserve hotel rooms in a high-volume call center serving multiple properties.

Requirements

• High school diploma or equivalent.
• One year of call center experience.
• Ability to communicate in English with guests and Boyd team members.
• Ability to use basic office and call center equipment, including a computer, headset, and telephone.
• Ability to work flexible shifts.
• Ability to stand for long periods of time.
• Detail-oriented and able to multitask.
• Must be able to obtain and maintain any necessary certifications and/or licenses required by local gaming regulations.

Nice To Haves

• Hotel industry experience.

Responsibilities

• Answer incoming customer calls.
• Cross-sell room reservations across multiple properties.
• Use LMS, RMS, and CMS systems to make informed decisions regarding complimentary, discounted, and full-rate rooms for hotel guests.
• Maintain knowledge of rates, room types, room availability, and hotel policies and procedures.
• Resolve customer complaints and answer guest inquiries about hotel services, events, directions, local attractions, and related topics in a friendly, professional manner.
• Use computer systems to run and compile necessary related reports.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED