Room Attendant

Hampton Inn Nashua•Nashua, NH

26d

About The Position

The Room Attendant adds warmth and happiness to each guest experience through the safe and efficient operation of the housekeeping department. The role cleans guest rooms and hotel areas while maintaining high standards to achieve guest satisfaction. Room Attendants work collaboratively with colleagues and supervisors, respond to guest requests, and follow applicable safety, health, environmental, and company policies and procedures.

Requirements

Provide high-level customer service.
Communicate effectively with guests and team members.
Follow instructions and learn quickly.
Pay attention to detail and maintain composure under pressure.
Be able to perform extended periods of walking, standing, bending, lifting, twisting, and kneeling.

Nice To Haves

Prior housekeeping or cleaning experience.
Prior customer service experience.

Responsibilities

Clean and maintain guest rooms and suites to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
Stock and refresh linens, towels, and toiletries in guest rooms, and report deficiencies or damage to the housekeeping supervisor.
Perform deep-cleaning tasks as needed, including shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures.
Greet guests courteously and respect their privacy and confidentiality during room cleaning and service.
Respond promptly to guest requests and inquiries, and provide information or assistance to enhance their stay.
Report guest-raised issues or concerns, including maintenance issues and housekeeping requests, to the appropriate department.
Coordinate with room attendants, housekeeping supervisors, and other hotel staff to support smooth housekeeping operations.
Communicate room status, special requests, and guest preferences to colleagues and supervisors.
Follow safety protocols and procedures and comply with health, safety, environmental, and company policies related to housekeeping.
Immediately report safety hazards, accidents, or incidents to the housekeeping supervisor and take appropriate action to mitigate risks.

Benefits

Health plan contribution of up to 80% toward individual plans.
Affordable dental and vision insurance.
Flexible spending account (FSA) and health savings account (HSA) options.
401(k) plan with discretionary yearly match.
Paid group term life insurance for select positions.
Short-term disability with 50% shared cost; additional employee-paid life insurance is available for purchase.
Robust paid time off plan.
Seven paid holidays.
Earned wage access program.
Employee Assistance Program (EAP).
Sober support network and recovery-friendly workplace.
Exclusive hotel travel discounts.
Additional benefits may be available based on property-specific locations.