Room Attendant

Tru by Hilton (Springwood Hospitality)•Derry Township, PA

29d

About The Position

The Room Attendant is responsible for the cleanliness of guest rooms and the arrangement of supplies to exceed guest expectations. The role cleans guest rooms to vacant-ready or occupied-clean status, replenishes supplies, completes assigned room projects, and helps maintain other hotel areas. The Room Attendant responds promptly to guest requests, follows established cleaning and safety procedures, reports maintenance issues and room discrepancies, and complies with company policies and appearance standards.

Requirements

Ability to communicate with guests in English.
Ability to lift and carry 30 pounds and push and pull 60 pounds.
Thorough knowledge of emergency procedures.
Must follow cleaning, safety, and sanitization procedures.
Must comply with the Associate Handbook and company work rules, procedures, and policies.

Responsibilities

Provide the highest quality of service to guests at all times.
Clean vacant dirty rooms to vacant-ready status and occupied dirty rooms to occupied-clean status, including guest room surfaces, furnishings, windows, floors, carpets, bathrooms, and vanity areas.
Replenish guest room supplies, including drinking glasses and writing supplies.
Assist with the general clean program by changing blankets, duvets or bedspreads, and mattress pads as required, and completing other checklist items.
Complete assigned daily room projects, such as thresholds and edging.
Spot-clean guest room carpets during room cleaning as part of the carpet care program.
Keep the housekeeping cart clean and orderly and restock it daily.
Report damaged or inoperable room items to Maintenance through a work order.
Report discrepancies to the Housekeeping Manager.
Help keep other hotel areas clean and orderly, including associate lounges and locker rooms, public areas, stairwells, and back-of-house areas.
Respond immediately to guest requests and inquiries.
Wear the proper uniform in accordance with the Standards of Appearance.
Follow cleaning procedures taught by the Housekeeping Manager and continue practicing the skills learned in training.
Follow safety and sanitation standards, stay alert to hazards, and immediately report or correct hazardous conditions.
Know emergency procedures and comply with company work rules, procedures, and policies, including those in the Associate Handbook.
Perform other duties as assigned, provided the associate is capable of performing them.