Room Attendant

Azul Hospitality•Rohnert Park, CA

26d•$18 - $19•Onsite

About The Position

The Room Attendant ensures guest rooms meet the hotel’s cleanliness and condition standards and supports guest satisfaction by providing clean linens, towels, and room necessities. The role includes cleaning and restocking guest rooms, maintaining housekeeping supplies and work areas, reporting maintenance concerns, and following hotel safety, security, emergency, and lost-and-found procedures. The position may also assist guests and perform other duties as requested by supervisors. Work schedules may vary according to hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer-relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to handle internal and external customer interactions with patience, tact, and diplomacy, and gather accurate information to resolve conflicts.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with close attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Regular attendance and ability to work varying schedules based on hotel business needs.

Nice To Haves

Experience in the hospitality industry is preferred.

Responsibilities

Clean assigned guest rooms within required time limits and update daily assignment sheets throughout the day.
Turn in assignment sheets and keys to the Housekeeping Supervisor at the end of the shift.
Change bed linens and make beds; replenish room amenities, drinking glasses, clean linens, bathroom supplies, and terry.
Lift and move room furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate equipment or chemicals.
Dust and clean furniture, fixtures, picture frames, bed frames, lamps, televisions, armoires, and desks.
Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets; polish woodwork and metalwork; clean windows, door panels, and sills.
Empty wastebaskets and transport trash and waste to the disposal area.
Sort, count, fold, and distribute linen; organize and stock cleaning carts and linen closets.
Conduct guest-room deep-cleaning projects according to the hotel’s program.
Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
Perform general cleaning using standard hotel products and follow applicable health standards.
Turn in Lost & Found items according to standard procedures.
Follow hotel emergency procedures and loss-prevention guidelines.
Report maintenance issues, room repairs, safety hazards, accidents, or injuries; ensure unacceptable rooms are not returned to inventory until issues are addressed.
Keep the work area clean when finished.
Assist with guest inquiries and perform other reasonable duties requested by direct or indirect supervisors.
Follow company and safety and security policies and procedures.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards; attend required training sessions and meetings.