Room Attendant

Azul Hospitality • Anaheim, CA

26d • $19 - $19 • Onsite

About The Position

The Room Attendant ensures hotel guest rooms meet high standards of cleanliness and condition to support guest satisfaction. The role provides guests with clean linens, towels, and necessities while maintaining hotel cleanliness standards. The position also cleans other hotel areas as needed, reports maintenance issues, follows safety and security procedures, and supports guest inquiries. Staff may work varying schedules based on hotel business needs and must attend scheduled training sessions and meetings.

Requirements

• High school diploma or equivalent education required.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Good verbal and written communication skills.
• Excellent customer-relations skills, including the ability to deal patiently and diplomatically with internal and external customers and collect accurate information to resolve conflicts.
• Detail-oriented, with strong organizational and communication skills.
• Basic computer skills and basic computational ability.
• Self-driven and able to work independently.
• Strong issue-resolution and analytical skills, with attention to detail.
• Ability to perform essential job functions with or without reasonable accommodation.
• Must maintain a neat, clean, and well-groomed appearance in accordance with property grooming and uniform standards.
• Regular attendance is essential; schedules may vary to reflect hotel business needs.
• Must be able to stand and exert well-paced mobility for up to four hours at a time, maneuver between simultaneous tasks, and work in limited spaces.
• Must be able to lift up to 45 pounds and push or pull carts and equipment weighing up to 250 pounds.
• Requires grasping, writing, standing, sitting, walking, repetitive motion, bending, climbing, listening, hearing, visual acuity, and the ability to bend, stoop, squat, and stretch.
• Requires finger dexterity and substantial wrist and hand movements; may use computers, printers, phones, filing cabinets, photocopiers, a dolly, and other equipment as needed.
• Must be able to observe and distinguish product quality and detect signs of emergency situations.

Nice To Haves

• Experience in the hospitality industry is preferred.

Responsibilities

• Clean assigned guest rooms within the required time limit and update daily assignment sheets.
• Turn in the assignment sheet and keys to the Housekeeping Supervisor at the end of the shift.
• Change bed linens, make beds, and replenish room amenities, drinking glasses, clean linen, bathroom supplies, and terry.
• Lift and move room furniture; vacuum and clean rugs, carpets, and upholstered furniture using appropriate chemicals.
• Dust and clean furniture and fixtures, including picture frames, bed frames, lamps, TVs, armoires, and desks.
• Thoroughly clean bathrooms, including showers or tubs, sinks, floors, and toilets.
• Polish woodwork and metalwork, and clean windows, door panels, and sills.
• Empty wastebaskets and sort, count, fold, and distribute linen to linen closets.
• Organize and stock cleaning carts and linen closets on assigned floors.
• Transport trash and waste to disposal areas.
• Conduct guest-room deep-cleaning projects according to the hotel program.
• Clean hallways, restrooms, elevators, stairwells, locker rooms, and other work areas as needed.
• Perform general cleaning using standard hotel cleaning products and follow health standards.
• Turn in Lost & Found items according to standard procedures.
• Follow hotel emergency procedures and loss-prevention guidelines.
• Report maintenance issues and necessary room repairs, and ensure unacceptable rooms are not returned to inventory until issues are addressed.
• Leave the work area clean when finished.
• Assist with guest inquiries and follow company, safety, and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, and injuries.
• Perform other reasonable duties as requested by managers or supervisors.
• Maintain regular attendance, comply with hotel rules and regulations, and attend scheduled training sessions and meetings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED