Full time -Room Attendant- Best Western Plus Hacienda Hotel Old Town

WS Management•San Diego, CA

About The Position

The Room Attendant ensures guest rooms at Best Western Plus Hacienda Hotel Old Town are clean, safe, comfortable, inviting, and prepared efficiently. This guest-impacting role supports guest satisfaction and the hotel’s cleanliness standards while reflecting WS values of Integrity, Respect for All, Empowerment, Kindness, Creativity, and Results Orientation. It also supports the Three P Philosophy—People, Profit, and Planet—by minimizing waste and preserving hotel assets. The position involves cleaning and servicing guest rooms, maintaining room presentation standards, responding professionally to guest requests, protecting guest privacy and security, and communicating room status and concerns to hotel teams. Room Attendants follow brand and workplace standards for cleaning, safety, equipment, and room assignments. Schedules may vary with hotel business needs and may include weekends and holidays.

Requirements

Detail-oriented and thorough.
Strong prioritization and time-management skills.
Able to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Able to follow instructions.
Professional and polite.
Able to lift at least 35 pounds.
Able to remain discreet and respect guest privacy.
Able to perform consistent work to high standards.

Responsibilities

Welcome and assist guests in hallways or rooms; respond to requests promptly and positively.
Treat guests fairly and professionally, protect their privacy and security, and communicate feedback or concerns to leadership and appropriate departments.
Clean and service guest rooms according to brand and WS standards, maintaining linens, surfaces, bathrooms, amenities, fixtures, and floors.
Follow the ABC Rule—Always Be Cleaning—throughout the shift.
Restock guest amenities according to inventory par levels.
Report maintenance issues promptly.
Use proper cleaning techniques and safely handle and label chemicals.
Follow room assignment procedures, timing expectations, checklists, and brand room presentation standards.
Keep carts, linen closets, equipment, and employee shared spaces clean, organized, and stocked.
Follow OSHA, brand, and WS safety guidelines; securely handle master keys and guest belongings; promptly report hazards, suspicious behavior, and injuries.
Care for hotel equipment and tools and handle them safely.
Communicate room status updates using the required radio or hotel phone system.
Collaborate with Housekeeping Supervisors, Front Desk, and Maintenance teams; assist coworkers as needed to meet productivity and deadlines.
Help maintain a positive and respectful work environment.