Hotel Room Attendant

Hotel Indigo•Gatlinburg, TN

About The Position

Kana Hotel Group seeks a Hotel Room Attendant to clean and prepare guest rooms, maintain housekeeping supplies and storage areas, inspect rooms for safety and equipment conditions, and respond to guest requests. The role works in a fast-paced environment, with rooms expected to be thoroughly cleaned within 25 minutes. The company describes opportunities for employees to grow and advance their careers.

Requirements

Previous housekeeping experience.
Attention to detail.
Previous customer service experience.
Ability and flexibility to work weekends and holidays.

Responsibilities

Load housekeeping carts with necessary supplies.
Turn off electricity in rooms, with heating or cooling set to fan or cool.
Strip beds in checked-out rooms and take dirty linens to the laundry before cleaning.
Turn off lights, strip beds, and promptly take dirty linens to the laundry in newly checked-out rooms.
Clean housekeeping carts and ensure bottles are correctly labeled.
Clean rooms thoroughly within 25 minutes in a fast-paced environment.
Obtain the executive housekeeper’s signature on the work assignment sheet.
Vacuum and sweep carpets and floors.
Dust and clean room decorations, appliances, and structural surfaces, including wall fixtures, window sills, and vents.
Clean showers, tubs, sinks, and bathroom items, and remove used guest amenities and supplies.
Inspect rooms for safety hazards and operating conditions of equipment.
Check for damaged linens.
Report lost-and-found articles, maintenance problems, and special room problems to a supervisor.
Prepare rooms for guest arrivals and respond to special guest requests, such as delivering newspapers or cleaning spills.
Maintain storage-room cleanliness and stock housekeeping carts.
Transfer linens from housekeeping carts to laundry carts and send them to the laundry.
Record room status on work assignment sheets.
Perform other duties as assigned.