Room Attendant - Best Western, Rockville Centre NY

Best Western Rockville•Rockville Centre, NY

4d•Onsite

About The Position

The Room Attendant ensures that guest rooms are clean, comfortable, and presented to hotel and brand standards. The role includes cleaning and servicing rooms and suites, preparing rooms for guests, managing housekeeping supplies and linens, responding courteously to guest requests, coordinating room status and maintenance information, and following hotel safety and security procedures. The position requires attention to detail, reliability, and the ability to perform repetitive cleaning tasks throughout a shift. Training is provided; prior housekeeping or hospitality experience is preferred but not required.

Requirements

High school diploma or GED preferred.
Strong attention to detail and pride in producing consistently high-quality, presentable guestrooms.
Ability to work efficiently and independently with minimal supervision while meeting daily room quotas.
Physical stamina to perform repetitive cleaning tasks throughout an entire shift.
Basic understanding of cleaning chemicals, equipment, and safety procedures.
Courteous and professional demeanor when interacting with guests and fellow associates.
Ability to follow detailed instructions and established cleaning checklists consistently.
Ability to move luggage, linens, or supply packages weighing up to 40 lbs.

Nice To Haves

Prior housekeeping, cleaning, or hospitality experience is preferred but not required; training is provided.
Experience in a hotel environment is a plus.

Responsibilities

Clean and service guestrooms and suites, including departure cleans, stay-overs, and turndown service as applicable.
Make beds, change and fold linens, and replace towels according to hotel standards.
Dust, vacuum, sweep, and mop guestroom surfaces and floors; clean windows, mirrors, and glass surfaces.
Clean and sanitize bathrooms, including tubs, showers, toilets, sinks, and tile.
Restock guestroom amenities, toiletries, glassware, coffee and tea service, and other supplies to par levels.
Inspect guestrooms for damage, missing items, or maintenance issues and promptly report findings.
Arrange furniture, fixtures, and decorative items to the standard room presentation.
Stock and organize the housekeeping cart at the start of each shift and keep carts and storage closets clean, organized, and safe.
Handle, sort, and transport soiled linens to designated laundry areas and retrieve clean linens as needed.
Use cleaning chemicals and equipment safely and according to manufacturer instructions and hotel protocols.
Report low supply levels and equipment malfunctions to the Housekeeping Manager.
Provide high-quality guest service; greet guests professionally and respond promptly and courteously to requests.
Fulfill requests for amenities, linens, or room items and follow up to ensure guest satisfaction.
Refer lost-and-found inquiries and items to management or supervisors according to procedures.
Inform management of guest complaints, unusual activity, or service concerns.
Update room status according to hotel procedures and log pertinent information for the Housekeeping Manager.
Notify Maintenance of identified maintenance needs in guestrooms or corridors.
Notify management or security immediately about safety hazards, suspicious activity, or emergencies.
Follow hotel emergency, security, key-control, and safety procedures; do not prop open guestroom doors or leave keys unattended.
Keep assigned work areas, corridors, and back-of-house spaces clean, organized, and free of safety hazards.
Wear the proper uniform in accordance with M&R Standards of Appearance and follow the M&R Employee Handbook.
Move luggage, linens, or supply packages weighing up to 40 lbs.
Perform other duties assigned by management that are consistent with the role.