Front Desk Associate - Full-Time (Rockville Centre, NY)

PM Pediatrics•Rockville Centre, NY

About The Position

The Front Desk Associate welcomes families and provides a first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, professionalism, and a responsible, dynamic approach aligned with PM Pediatric Care’s mission, vision, values, and culture. The associate supports efficient and accurate patient experiences by assisting families, managing registration and patient information, coordinating issues, and maintaining privacy and accurate records.

Requirements

High school diploma or GED.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs and, when reasonably necessary, travel to another site.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented approach.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Strong time-management, organizational, and critical-thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands and navigating multiple computer systems.
Ability to work independently as well as collaboratively in a fast-paced environment.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone; answer questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient-care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions, and collaborate with site leadership on complex patient issues.
Help patients, families, and team members navigate PM systems before, during, and after visits by applying PM Pediatric Care’s core values.
Monitor and manage patient flow through the waiting and registration process, including helping families begin self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while complying with HIPAA.
Manage incoming patient documents, mail, and correspondence using appropriate documentation and storage procedures.
Maintain confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.