Front Desk Associate - Full-Time (Bayside, NY)

PM Pediatrics•New York, NY

2d•$18 - $25•Onsite

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience while carrying out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, responsibility, and alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate helps ensure that family interactions and patient registration are efficient and accurate.

Requirements

High school diploma or GED.
Ability to work independently as a team player in a fast-paced environment.
Intermediate Microsoft Office Suite skills.
Ability to work flexible schedules based on office needs and, at times, travel to another site within reason.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented.
Ability to calculate simple figures, such as totaling receipts, counting cash drawers, or making change.
Strong time management, organizational, and critical thinking skills.
Situational awareness and ability to respond successfully to urgent situations.
Social perceptiveness and ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions or seek clarification and instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely, complete resolutions.
Collaborate and communicate with site leadership to help manage complex patient issues.
Apply PM Pediatric Care’s core values to help patients, families, and team members navigate the organization’s systems before, during, and after visits.
Monitor and manage patient flow through waiting and registration, including helping families initiate self-registration.
Keep current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while complying with HIPAA.
Manage incoming patient documents, mail, and correspondence, using proper documentation and storage.
Maintain patient account confidentiality and privacy and adhere to HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.