Front Desk Associate - Full-Time (Syosset, NY)

PM Pediatrics•Syosset, NY

11h

About The Position

The Front Desk Associate engages with families to provide a welcoming, first-class experience and carries out front desk functions and administrative tasks for the medical team. The role requires organization, multitasking, responsibility, and alignment with PM Pediatric Care’s mission, vision, values, and culture. The associate supports an efficient and accurate patient experience by greeting families, helping with registration and patient flow, maintaining patient accounts and documents, addressing questions and escalations, and completing opening and closing duties. The position requires flexibility to meet office needs and may involve reasonable travel to another site.

Requirements

High school diploma or GED.
Intermediate skills with Microsoft Office Suite.
Ability to work flexible schedules based on office needs; reasonable travel to another site may occasionally be required.
Excellent customer service and telephone skills.
Strong verbal and written communication skills.
Professional and friendly demeanor.
Quality-focused and detail-oriented.
Ability to calculate simple figures, such as adding receipts, counting cash drawers, or calculating change.
Outstanding time-management, organizational, and critical-thinking skills.
Superior situational awareness and ability to respond successfully to urgent situations.
Social perceptiveness and ability to relate to children and understand how they interact with their families.
Comfort with routinely shifting demands.
Ability to navigate multiple computer systems.

Nice To Haves

Prior experience in a healthcare environment and knowledge of medical insurance.
Prior front desk, concierge, customer service, or other hospitality experience.

Responsibilities

Greet families professionally in person and by phone.
Answer patient and family questions within the scope of the role and seek clarification or instruction when needed.
Use empathy and active listening in difficult interpersonal situations.
Support patient care quality initiatives as directed.
Coordinate escalations and urgent issues to ensure timely and complete resolutions.
Collaborate and communicate with site leadership to help manage complex patient issues.
Use PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
Monitor and manage patient flow through waiting and registration, including assisting families with self-registration.
Stay current on workflows, responsibilities, and technology through distributed education.
Register patients and maintain accurate, complete patient accounts by obtaining, recording, and updating demographic, insurance, and financial information while maintaining HIPAA compliance.
Manage incoming patient documents, mail, and correspondence using proper documentation and storage.
Maintain the confidentiality and privacy of patient accounts and follow HIPAA guidelines.
Perform opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
Perform other duties as assigned.